Terms of Service
POCKET HOSE TERMS OF SERVICE
Throughout this Agreement, we may use certain words or phrases, and it is important that you understand the meaning of them. The list is not all-encompassing and no definition should be considered binding to the point that it renders this Agreement nonsensical:
- “Agreement” refers to these Terms of Service;
- “Pocket Hose” refers to our company, known as “PocketHose.com”; our Site; our Service; or a combination of all or some of the preceding definitions, depending on the context in which the word is used;
- “Service” refers to the services that we provide through our Site, including our Site itself;
- “Site” refers to our website, www.pockethose.com;
- “User” refers to anyone who uses our Service, including general visitors to our Site;
- “You” refers to you, the person who is entering into this Agreement with Pocket Hose.
What Pocket Hose Offers
Pocket Hose is a consumer e-commerce website for innovative or hard-to-find products that solve everyday problems. There’s a product here for just about everyone and we welcome all consumers to browse and visit us daily for the new additions to Pocket Hose selection.
In order to use our Service, you must meet a number of conditions, including but not limited to:
- You must not be in violation of any embargoes, export controls, or other laws of the United States or other countries having jurisdiction over this Agreement, Pocket Hose, and yourself. For example, if the Office of Foreign Assets Control prohibits conducting financial transactions with nationals, residents, or banks of your country, you must not use our Service.
- You must be the minimum age required to enter into a contract in the area in which you reside, and, in any event, must not be less than 18 years of age.
- You must provide us with personal information, payment information, and other information that we deem necessary to provide you with our Service.
Rules of Use
You must not:
- Violate the laws of the United States, its states, or any foreign political entity having jurisdiction over this Agreement, whether or not the foreign political entity is a country or a subdivision (such as a state or province) or municipality (such as a city, town, county, or region) of a foreign country.
- Post or send anything violent, threatening, pornographic, racist, hateful, or otherwise objectionable according to the opinion of Pocket Hose.
- Infringe on anyone’s intellectual property rights, defame anyone, impersonate anyone, or otherwise violate the rights of a third party.
- Hack, crack, phish, SQL inject, or otherwise compromise the security or integrity of the Pocket Hose Site, Service, or its Users’ computers.
- Do anything else which could bring Pocket Hose into disrepute or violate the rights of any person.
Payment, Refunds, and Pricing
Payment can be made by means of Visa, MasterCard, Discover Card, American Express, or PayPal. Unless otherwise stated, all prices are listed in United States dollars.
Thank you for shopping PocketHose.com. We believe in 100% customer satisfaction. Therefore, we will accommodate an exchange or refund of your purchase price (excluding discounts and shipping and handling charges). To conduct such an exchange or receive a refund, items must be returned to Pocket Hose in their original condition, within 30 days of receiving them. Refunds are issued using the same method of payment you used for the order. Products returned in original condition after 30 days of the receipt date will be issued a merchandise credit, equal to the original purchase price (excluding discounts, and shipping and handling charges) and may be used towards a future purchase at Pockethose.com.
We are confident that the value and quality of our merchandise will meet, if not exceed, your expectations. If you are not completely satisfied within 30 days of your purchase, we promise a full merchandise refund, credit or exchange (shipping & handling charges are not refundable). Return labels are available at a cost of $9.99 (deducted from your refund), or you may choose a shipping service. We suggest a ground method that can be tracked (e.g., UPS ground/FedEx Ground/USPS Priority mail). To secure a return label, simply visit www.Pockethose.com and log into the “‘My Account” section. Select “My Orders” and use the “Return Label” link to view and print your return label.
Exceptions to Return Policy
Please do not return Intimate Apparel for a refund due to health and sanitary reasons. We will replace at no cost, any such item received in a defective state (i.e. ripped, torn, or broken).
Consumable items (products that can be diminished or used up) are not returnable once they are opened. However, we will accept a return for any unused and unopened consumable item.
DVDs and software products may only be exchanged in the event of a manufacturing defect.
All returns must be in their original packaging along with all accessories, parts, and instruction manuals that were shipped with your original order. Our 30-day return policy starts from the day your order is received. The return package must be postmarked within 30 days of the date your order was delivered (regardless of what date the product was first used).
Returns not meeting our return requirements may result in the loss of a refund or replacement. Such a return also will not be sent back to you.
Once your return is received at the warehouse, it will be processed within up to 5 business days. Pocket Hose will not be responsible for loss or damage of return shipments. A refund will be issued to your original method of payment for the full purchase price, excluding shipping and handling and any separate fees. Refunds typically reflect in your account within 3-5 business days of receiving your returned item.
Returns not meeting our return requirements may result the loss of a refund or replacement. Such a return also will not be sent back to you.
Additional terms surrounding payments, pricing, and refunds may be published on our Site and are hereby incorporated into this Agreement by reference.
We will notify you of the expected ship date based on your chosen delivery service.
To change or cancel an order, please contact Pocket Hose customer support toll-free at 1-800-887-2717.
For your convenience, hours are Monday thru Friday from 7:00 am to 12:00 am (EST) and Saturday thru Sunday 8:00 am to 8:00 pm (EST). Orders may be cancelled provided they are not being packaged for shipping or are in a shipped status.
In order to qualify for free shipping, you must place at least $50 worth of products in your Shopping Cart, ship to a single address in the 48 contiguous United States and select our Value Shipping Option.
Your order’s expected delivery date will be within 7 business days of placing your order. This applies only to orders of qualifying merchandise, excluding gift certificates and taxes. This offer excludes shipping to Alaska, Hawaii, US Territories, Canada, PO boxes, AFOs, APOs & FPOs.
Certain heavy or oversize items may require additional shipping charges. Our Free Shipping offer is subject to change or end without notice.
In-stock orders placed by 2:00 PM ET (Mon – Fri) will ship the same day. In stock orders placed after 2:00 PM ET (Mon – Fri) will ship the next business day.
Our Standard Shipping charge is a flat fee of $5.99 and is applied to orders under $50. Your order’s expected delivery date will be within 7 business days of placing your order.
Rush Shipping is $19.99 and is applied to all orders under $50. Your order’s expected delivery date will be within 3 business days of placing your order.
Next Day Shipping is $29.99 and is applied to all orders under $50. Your order’s expected delivery will be the next business day after placing your order.
Guaranteed delivery times are only for in-stock merchandise purchased with a credit card authorization.
Pre-orders or backorders will ship as soon as product is available. You will not be billed for any order until it has shipped.
For New Jersey and California residents, sales tax applies.
A $10 shipping surcharge will be added to all orders shipped outside the 48 contiguous Unites States regardless of the Shipping Option chosen.
For Canadian residents, provincial and federal sales taxes, or a Harmonized Sales Tax, as is applicable, will be charged. In placing an order with Pocket Hose and paying the amounts charged, you authorize Pocket Hose to contract with logistics providers to act as your agent in the shipment and importation of your order into Canada and, as part of your payment, to provide Pocket Hose with funds to facilitate the payment of applicable customs duties, brokerage fees, and PST/GST/HST on your behalf. Transfer of title and delivery of the merchandise ordered shall be freight on board, Pocket Hose’s warehouse in the USA.
Chargebacks and PayPal Disputes
Where a User conducts a chargeback or PayPal dispute against Pocket Hose, such User shall be liable to Pocket Hose for the full amount of the chargeback or PayPal dispute, as well as any reasonable attorneys’ fees, collection agency fees, court costs, disbursements, and other expenses incurred by Pocket Hose in the enforcement of its rights under this section.
You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on the Site without receiving our prior written permission.
Pocket Hose must be assured that it has the right to use the content that is posted to its Site by its Users. Such content may include, but is not limited to, photographs, videos, text, audio, and other materials. Whenever submitting content to our Site, you agree that you are granting us a non-exclusive, universal, perpetual, irrevocable, sublicensable, commercial and non-commercial right to use, distribute, sell, publish, and otherwise make use of the content that you submit to us. You warrant to us that you have the right to grant us this right over the content, and that you will indemnify us for any loss resulting from a breach of this warranty and defend us against claims regarding the same.
“Pocket Hose” is a trademark used by us, Pockethose.com, to uniquely identify our Site, Service, and business. You agree not to use this phrase anywhere without our prior written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our Site or its design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph, including starting your own competing website or business.
Revocation of Consent
We may revoke our consent for your use of our intellectual property, or any other permission granted to you under this Agreement, at any time. You agree that if we so request, you must take immediate action to remove any usage of our intellectual property that you may have engaged in, even if it would cause a loss to you.
Copyright & Trademark Infringement
We take copyright infringement very seriously, and we have registered a Copyright Agent with the United States Copyright Office, which limits our liability under the Digital Millennium Copyright Act. If you believe that your copyright has been infringed, please send us a message which contains:
- Your name.
- The name of the party whose copyright has been infringed, if different from your name.
- The name and description of the work that is being infringed.
- The location on our website of the infringing copy.
- A statement that you have a good faith belief that use of the copyrighted work described above is not authorized by the copyright owner (or by a third party who is legally entitled to do so on behalf of the copyright owner) and is not otherwise permitted by law.
- A statement that you swear, under penalty of perjury, that the information contained in this notification is accurate and that you are the copyright owner or have an exclusive right in law to bring infringement proceedings with respect to its use.
Although U.S. law does not provide for a similar procedure for trademark infringement, we recommend that you send us similar information to that above in regards to any allegation of trademark infringement, and we will address it as soon as practicable.
Communications Decency Act
Similar to the DMCA provisions above, United States law—specifically Section 230 of the Communications Decency Act—creates a defense for us for the actions of third parties in regards to any defamatory content posted on our Site. Although we are not liable for defamatory words posted on our website by our Users even if given notice, we do prohibit defamation under this Agreement and we may, if we believe the situation warrants it, take action against the offending User. Please notify us at info@Pockethose.com if any of our Users have posted anything that you believe is defamatory.
Representations & Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE MERCHANTABILITY OF OUR SERVICE OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU AGREE THAT YOU ARE RELEASING US FROM ANY LIABILITY THAT WE MAY OTHERWISE HAVE TO YOU IN RELATION TO OR ARISING FROM THIS AGREEMENT OR OUR SERVICES, FOR REASONS INCLUDING, BUT NOT LIMITED TO, FAILURE OF OUR SERVICE, NEGLIGENCE, OR ANY OTHER TORT. TO THE EXTENT THAT APPLICABLE LAW RESTRICTS THIS RELEASE OF LIABILITY, YOU AGREE THAT WE ARE ONLY LIABLE TO YOU FOR THE MINIMUM AMOUNT OF DAMAGES THAT THE LAW RESTRICTS OUR LIABILITY TO, IF SUCH A MINIMUM EXISTS.
YOU AGREE THAT WE ARE NOT RESPONSIBLE IN ANY WAY FOR DAMAGES CAUSED BY THIRD PARTIES WHO MAY USE OUR SERVICES, INCLUDING BUT NOT LIMITED TO PEOPLE WHO COMMIT INTELLECTUAL PROPERTY INFRINGEMENT, DEFAMATION, TORTIOUS INTERFERENCE WITH ECONOMIC RELATIONS, OR ANY OTHER ACTIONABLE CONDUCT TOWARDS YOU.
YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY FAILURE ON THE PART OF A PAYMENT PROCESSOR, INCLUDING PAYPAL OR THE CREDIT CARD COMPANY OR BANK THAT YOU USE TO FUND PAYPAL, TO DIRECT PAYMENTS TO THE CORRECT DESTINATION, OR ANY ACTIONS ON THEIR PART IN PLACING A HOLD ON YOUR FUNDS.
YOU AGREE THAT WE ARE NOT LIABLE FOR ANY FAILURE OF THE GOODS OR SERVICES OF OUR COMPANY OR A THIRD PARTY, INCLUDING ANY FAILURES OR DISRUPTIONS, UNTIMELY DELIVERY, SCHEDULED OR UNSCHEDULED, INTENTIONAL OR UNINTENTIONAL, ON OUR WEBSITE WHICH PREVENT ACCESS TO OUR WEBSITE TEMPORARILY OR PERMANENTLY.
THE PROVISION OF OUR SERVICE TO YOU IS CONTINGENT ON YOUR AGREEMENT WITH THIS AND ALL OTHER SECTIONS OF THIS AGREEMENT. NOTHING IN THE PROVISIONS OF THIS “REPRESENTATIONS & WARRANTIES” SECTION SHALL BE CONSTRUED TO LIMIT THE GENERALITY OF THE FIRST PARAGRAPH OF THIS SECTION.
For Jurisdictions that do not allow us to limit our liability: Notwithstanding any provision of these Terms, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (a) death or personal injury caused by its negligence or that of any of its officers, employees or agents; or (b) fraudulent misrepresentation; or (c) any liability which it is not lawful to exclude either now or in the future.
IF YOU ARE A RESIDENT OF A JURISDICTION THAT REQUIRES A SPECIFIC STATEMENT REGARDING RELEASE THEN THE FOLLOWING APPLIES. FOR EXAMPLE, CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THIS AGREEMENT, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR." YOU HEREBY WAIVE THIS SECTION OF THE CALIFORNIA CIVIL CODE. YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED RELEASE.
You agree to indemnify and hold us harmless for any claims by you or any third party which may arise from or relate to this Agreement or the provision of our service to you, including any damages caused by your use of our Site or acceptance of the offers contained on it. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim, and you shall be liable for the damages as though we had proceeded with a trial.
Choice of Law
This Agreement shall be governed by the laws in force in the State of New Jersey. The offer and acceptance of this contract are deemed to have occurred in the State of New Jersey.
Forum of Dispute
You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in the State of New Jersey. Specifically, where the subject matter of a dispute is eligible for it, you agree that any disputes shall be heard solely within the lowest civil court of competent jurisdiction in the State of New Jersey (“Small Claims Court”).
If a dispute claims multiple claims and one or more of those claims would be eligible to be heard by the Small Claims Court, you agree not to bring the other claims against us and to instead proceed within the Small Claims Court.
If you would be entitled in a dispute to an amount exceeding the monetary jurisdiction of the Small Claims Court, you agree to waive your right to collect any damages in excess of the monetary jurisdiction and instead still bring your claim within the Small Claims Court.
You agree that if a dispute is eligible to be heard in Small Claims Court but you would be entitled to an additional or alternative remedy in a higher court, such as injunctive relief, you will waive your right to that remedy and still bring the dispute within the Small Claims Court.
If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so.
You agree that the unsuccessful party in any dispute arising from or relating to this Agreement will be responsible for the reimbursement of the successful party’s reasonable attorneys’ fees, court costs, and disbursements.
You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.
In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
If two or more provisions of this Agreement are deemed to conflict with each other’s operation, Pocket Hose shall have the sole right to elect which provision remains in force.
Pocket Hose reserves all rights afforded to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
Termination & Cancellation
We may terminate your access to our Site and Service at our discretion without explanation, though we will strive to provide a timely explanation in most cases. Our liability for refunding you, if you have paid anything to us, will be limited to the amount you paid for goods or services which have not yet been and will not be delivered, except in cases where the termination or cancellation was due to your breach of this Agreement, in which case you agree that we are not required to provide any refund or other compensation whatsoever.
Under no circumstances, including termination or cancellation of our Service to you, will we be liable for any losses related to actions of other Users.
Assignment of Rights
You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.
We may amend this Agreement from time to time. When we amend this Agreement, we will update this page accordingly. You must read this page each time that you access our Service, and your continued use of our Service shall constitute your acceptance of any such amendments.
California Users and Residents
Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Pocket Hose must be addressed to our agent for notice and sent via certified mail to that agent. For our agent’s most current contact information, please send a request to info@Pockethose.com.
Lastly, California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Last Modified: June 22, 2021