Shipping & Returns
FAST AND FREE SHIPPING*
- *FREE SHIPPING on all orders $59 or more
- Orders placed before 2PM ET Mon-Fri SHIP SAME DAY**
HOW TO GET FREE SHIPPING
It's easy to qualify for free Value Shipping with Pocket-hose.com:
- Spend $59 or more using any payment method
- Applies only to orders of qualifying merchandise, excluding gift certificates and taxes.
- Ship your order to a single address in the 48 contiguous United States
Offer excludes shipping to Alaska, Hawaii, US territories, Canada, PO boxes, AFOs, APOs & FPOs. Select our Free Standard Shipping option ($0.00) Orders that qualify for FREE SHIPPING will be delivered within 7 business days. Please note: Certain heavy or oversize items may require additional shipping charges. Pocket-Hose.com’s FREE SHIPPING offer is subject to change or end without notice.
HOW TO GET SAME DAY SHIPPING
- In order to qualify for SAME DAY SHIPPING, you must place your order by 2PM ET (Mon-Fri)
Excludes weekends and holidays. **Please note: Certain products may be excluded from this offer as noted on the product detail page. Please allow an additional 1-2 business days for these items to ship. These products may not be eligible for Rush Shipping or Next Day Shipping.
SHIPPING RATES & OPTIONS
Shipping cost is calculated on the total weight of the item(s) in your shopping cart, and is based on the shipping method you select (Economy, Express Ground, 2-Day, Next Day). The actual shipping charges can be found in the shopping cart, before you begin the checkout process.
All shipping prices are for orders <$59.
We are confident the value and quality of our merchandise will meet, if not exceed your expectations. In the event you are not completely satisfied, we'll gladly provide an exchange or refund your purchase price for items returned in their original condition within 30 days after you receive them (excluding return shipping charges, discounts, shipping and handling charges and any separate fees). Refunds will be made to your original form of payment. Products returned in original condition after 30 days of your receipt will receive a merchandise credit equal to your original purchase price which will be good towards a future purchase at pocket-hose.com (excluding return shipping charges, discounts, shipping and handling charges and any separate fees).CHOOSE YOUR RETURN OPTION
- OPTION A - Call or email customer service to receive a prepaid FedEx label. Print label, affix to your package and drop it off at any FedEx location. A $9.99 return shipping charge will be automatically deducted from your refund upon printing this label. Customer Service Contact Details
OPTION B - Return on your own via FedEx, USPS or any other traceable method and receive a full product refund. We encourage you to insure your package. Please send returns to:
Pocket Hose Returns Dept.
700 Indian Springs Drive
Lancaster, PA 17601
- All returned products must be in original product packaging and include all original parts.
- No refunds will be issued until we receive your product in our warehouse.
- To ensure return accuracy, include your packing slip and check off the box on the back with your reason for return.
EXCEPTIONS TO OUR RETURN POLICY
Returns not meeting our return requirements may result in the loss of a refund or replacement. Such a return also will not be sent back to you.
Items received damaged or defective can be exchanged by contacting our Customer Support Team. Select the Contact Us link located in the footer of the website. Enter your Name, Email Address, Telephone and details of your exchange request, including your order number. One of our Customer Support Team Members will respond within 24 hours.
Once your return is received in our warehouse, it will be processed within 5 business days. Refunds typically reflect in your account within 5 business days after your return is processed. Pocket Hose will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges and any separate fees).