Pocket Hose | Copper Bullet - Contact Us

How can we help?

Contact Us

Value is required
Thanks for contacting us. We'll get back to you as soon as possible.

Need Help?

Contact Us


Shop with Confidence!

30-Day Guarantee

If you are not completely thrilled with your product, we are offering you a 30-day guarantee on all purchases. Simply send the item(s) back to us for a full refund or replacement, less shipping & handling.

100% No Risk Money Back Guarantee

Welcome to Pocket Hose — the #1 expanding hose brand in the world! At Pocket Hose, we believe that watering your garden should be hassle-free, easy, and enjoyable. That's why we've designed the ultimate solution – a lightweight, compact, and durable expanding hose that's perfect for all your watering needs.

Our hoses are made from high-quality, commercial-grade materials that are built to last. The expanding design allows for easy storage, from watering your lawn or garden, washing cars or trucks, hosing down boats and RVs, washing hardscape surfaces like patios, decks, second-story windows, siding, pressure washing sidewalks, gutters, and so much more!

But Pocket Hose is more than just a brand – it's a way of life. Our customers are passionate about their lawns and gardens, and we're passionate about helping them keep their lawns and gardens healthy and thriving. That's why we're dedicated to providing the best customer service possible, with a knowledgeable and friendly team ready to answer any questions you may have.

So, whether you're a seasoned gardener or just getting started, Pocket Hose has the perfect hose for you. Join the millions of satisfied customers who have made us the #1 expanding garden hose brand in the world, and start enjoying hassle-free watering today!
  1. *FREE SHIPPING on all orders $49 or more
  2. Orders placed before 2PM ET Mon-Fri SHIP SAME DAY**
HOW TO GET FREE SHIPPING It's easy to qualify for free Value Shipping with Pocket-hose.com:
  1. Spend $49 or more using any payment method
  2. Applies only to orders of qualifying merchandise, excluding gift certificates and taxes.
  3. Ship your order to a single address in the 48 contiguous United States
Offer excludes shipping to Alaska, Hawaii, US territories, Canada, PO boxes, AFOs, APOs & FPOs. Select our Free Standard Shipping option ($0.00) Orders that qualify for FREE SHIPPING will be delivered within 7 business days. Please note: Certain heavy or oversize items may require additional shipping charges. Pocket-Hose.com’s FREE SHIPPING offer is subject to change or end without notice. HOW TO GET SAME DAY SHIPPING
  1. In order to qualify for SAME DAY SHIPPING, you must place your order by 2PM ET (Mon-Fri)
Excludes weekends and holidays. **Please note: Certain products may be excluded from this offer as noted on the product detail page. Please allow an additional 1-2 business days for these items to ship. These products may not be eligible for Rush Shipping or Next Day Shipping. SHIPPING RATES & OPTIONS Shipping cost is calculated on the total weight of the item(s) in your shopping cart, and is based on the shipping method you select (Economy, Express Ground, 2-Day, Next Day). The actual shipping charges can be found in the shopping cart, before you begin the checkout process.

All shipping prices are for orders <$49. Return Policy We are confident the value and quality of our merchandise will meet, if not exceed your expectations. In the event you are not completely satisfied, we'll gladly provide an exchange or refund your purchase price for items returned in their original condition within 30 days after you receive them (excluding return shipping charges, discounts, shipping and handling charges and any separate fees). Refunds will be made to your original form of payment. Products returned in original condition after 30 days of your receipt will receive a merchandise credit equal to your original purchase price which will be good towards a future purchase at pocket-hose.com (excluding return shipping charges, discounts, shipping and handling charges and any separate fees). CHOOSE YOUR RETURN OPTION
  1. OPTION A - Call or email customer service to receive a prepaid FedEx label. Print label, affix to your package and drop it off at any FedEx location. A $9.99 return shipping charge will be automatically deducted from your refund upon printing this label. Customer Service Contact Details
  2. OPTION B - Return on your own via FedEx, USPS or any other traceable method and receive a full product refund. We encourage you to insure your package. Please send returns to:

    Pocket Hose Returns Dept.
    700 Indian Springs Drive
    Lancaster, PA 17601
  • All returned products must be in original product packaging and include all original parts.
  • No refunds will be issued until we receive your product in our warehouse.
  • To ensure return accuracy, include your packing slip and check off the box on the back with your reason for return.
EXCEPTIONS TO OUR RETURN POLICY Returns not meeting our return requirements may result in the loss of a refund or replacement. Such a return also will not be sent back to you. EXCHANGE INFORMATION Items received damaged or defective can be exchanged by contacting our Customer Support Team. Select the Contact Us link located in the footer of the website. Enter your Name, Email Address, Telephone and details of your exchange request, including your order number. One of our Customer Support Team Members will respond within 24 hours. REFUND POLICY Once your return is received in our warehouse, it will be processed within 5 business days. Refunds typically reflect in your account within 5 business days after your return is processed. Pocket Hose will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges and any separate fees).
Privacy Policy Effective date: April 14, 2021

WE TAKE PRECAUTIONS WITH USER INFORMATION AND PERSONAL DATA. We value our users and respect your privacy.

This Website is operated by Pocket Hose (“we/our/us”). “You/your” means you as a user of the Website. “User” means all users of this Website. We offer this Website, including all information, tools and services available from this Website, to you conditioned upon your acceptance of all the terms, conditions, policies and notices stated here.

WE TAKE PRECAUTIONS WITH USER INFORMATION AND PERSONAL DATA. We value our users and respect your privacy. We collect information about you through the Website in an effort to fulfill orders for products, improve your online experience and to communicate with you about our products, services and promotions. This Privacy Policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. This Privacy Policy also describes the choices you can make about how we collect and use certain of that information.

By accessing this Website, you acknowledge this Privacy Policy and agree to be bound by the terms hereof and the Terms of Use set forth on the Website. If there is anything you do not understand please write any inquiry to Pocket Hose, 79 Two Bridges Road Fairfield, NJ 07004. If at any time you do not agree to this Privacy Policy, please do not use this Website.

We reserve the right to change or update this Privacy Policy by posting such changes or updates to the Website. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. It is your responsibility to review any such changes or updates and check the Website from time to time to be sure you understand all terms and conditions, agreements and policies of the Website and are in compliance with them. You can tell if the policy has changed by checking the last modified date that appears at the top of this Privacy Policy. Your continued use of the Website following the posting of any amendment, modification or change shall constitute your acceptance thereof. OVERVIEW Information about our data collection during the prior 12 months is described below. You can access, delete and control certain uses of your information as set forth in the “Opt-Out” and “Rights to Your Information” sections below. Categories of Personal Information Contact information and other information about you such as your name, telephone number, email address and physical address and demographic information. Financial information, product information, including credit card information Online identifiers such as username, cookies, hashed email addresses, mobile device IDs including advertising identifiers, IP address, type of browser, operating system, date and time information and other technical information about your computer and browsing information. Sources of such Personal Information Collected from you directly through the Website or from your communications with us. Collected from you directly when you purchase our products through the Website. Collected by us when you visit our Website or interact with online advertisements, and from our partners who collect the information from you directly when you visit our partners’ sites or use our partners’ search engines. Business Purpose for such Personal Information We use such information to provide you our products and services, process and communicate with you about your orders, respond to inquiries we receive from you, send you marketing communications and as otherwise described in “Use of Your Personal Information” below.
We use such information to provide you our products and services, and process your orders.
We use such information to improve our Website and services, to deliver targeted advertising about goods and services that may be of interest to you, to assist anti-fraud services and as otherwise described in “Use of Your Personal Information” below. Categories of Third Parties with whom information is shared We share such information with our service providers and as otherwise described in “Sharing Personal Information With Third Parties” below.
We share such information with our service providers to process your order.
We share such information with our service providers, affiliates and advertising partners, sell this information to our customers and as otherwise described in “Sharing Personal Information With Third Parties” below.
*As used in this Privacy Policy, “personal information” is information that directly or indirectly identifies a specific person, such as name, telephone number, physical address, or email address.
  1. Information We Collect From You
    We will ask you for certain kinds of personal information (“Personal Information”) to provide the services you request. This information includes:
    • Ordering – When you place an order we ask for your name, address, phone number and email address. You may be required to provide credit card details. We will never share your credit card details with any other party except to process your order. By placing an order with us your information may be stored with us.
    • Email List - When you place an order, you will be added to our email list. You will have the option to be removed from our email list by clicking the “unsubscribe” button found at the bottom of the emails we send you.
    • Calls to Customer Service/Participation in Promotions/Sweepstakes or Surveys- If you call our Customer Service center or participate in one of our promotions or sweepstakes or user surveys, we may ask for additional information, such as your age, interests or product preferences.
  2. Information We Collect Automatically or From Others
    1. Through your use of this Website, we may also collect certain information from you that does not directly identify you as an individual. It is measured anonymously and only in the aggregate.
    2. The Website may use cookies. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer’s browser. Cookies help us remember you when you return to the Website. Cookies also hold information to personalize and enhance your experience and to gather website statistical data, such as which pages are visited, the Internet provider’s domain name and the addresses of the sites you visited immediately before coming to and immediately after leaving the Website. The information in the cookies lets us trace your “clickstream” activity (i.e., the paths taken by users of the Website as they move from page to page) to enable us to better serve our users by revealing which portions of the Website are the most popular. You may disable cookies on your browser. Please see the “Opt-Out” section below for more information on how to do so.
    3. We may also use “pixel tags” (sometimes called “web beacons” or “clear gifs”), which are tiny graphic images, on the Website. Pixel tags help us analyze Users’ online behavior and measure the effectiveness of the Website and our advertising and marketing. We may also use other analytical tools to evaluate site performance through the use of aggregated data, which does not directly identify you. We work with service providers that help us track, collect, and analyze this information.
    4. Cookies, pixel tags, and/or other analytical tools that we may use on the Website may collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to the Website. We do not otherwise track any information about your use of other websites.
    5. Cookies, pixel tags, and/or other analytical tools in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
    6. We may also work with businesses that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to the Website and your interaction with our advertising and other communications.
    7. We may combine the information collected through cookies, pixel tags and other analytical tools with other information we may have collected from you. This information may be used to improve our Website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of advertising, and for other internal business purposes.
    8. We do not track users over time and across third party websites to provide targeted advertising and therefore do not respond to Do Not Track signals.
  3. Use of Your Personal Information
    • We use the Personal Information we collect for various purposes, including:
    • to complete your purchase transactions
    • to provide the services you request
    • to keep you informed about the status of your orders
    • to identify your product and service preferences, so we can notify you of new or additional products,
    • services, and promotions that might be of interest to you
    • to notify you of product recalls or provide other information concerning products you have purchased
    • to improve our merchandise selections, customer service, and overall Website experience
    • to communicate with you by email, postal mail, telephone, text message, or other means
  4. Text marketing and notifications
    By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders, texting campaigns) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

    If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted for as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
  5. Sharing Personal Information With Third Parties
    1. We may share, sell or trade your Personal Information gathered online with third parties. We may contribute to or participate in cooperative databases, which give other companies access to such Personal Information. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
    2. We may disclose your Personal Information when legally required to do so, to cooperate with law enforcement investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of Users of this Website or the public.
    3. We may also disclose your Personal Information to outside individuals and/or companies that help us bring you the products and services we offer and to create, operate, and maintain our Website. For example, we may work with third parties to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide data storage and analysis; (e) provide fraud prevention; (f) provide customer service; (g) provide product fulfillment and shipping services; and (h) provide other services designed to assist us in developing and running our Website and maximizing our business potential. We require that these outside companies agree to keep all information shared with them confidential and to use the information only to perform their obligations to us.
    4. In addition, if we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred.
  6. Sales of Information
    We may sell your Personal Information to third parties, subject to your right to opt-out of those sales (See the “Opt-Out” and “Rights to Your Information” sections below). In the preceding twelve (12) months, we have sold the categories of Personal nformation in the chart set forth above. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties
  7. Your Security
    1. We strive to keep your Personal Information private and safe. We take commercially reasonable physical, electronic and administrative steps to maintain the security of Personal Information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information, so please do not send us your credit card number by email.
    2. We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of the Website to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of the Website. Once you have entered, the page address (URL) will change from “http” to “https” to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.
    3. Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit through the Website, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.
  8. Links to Other Websites
    1. While visiting the Website, you may link to websites operated by third parties or you may have come to the Website using a link found in another website. This does not mean that we endorse these websites or the goods or services they provide. We do not make any representations or warranties about any website that may be linked to the Website. Such other websites are independent from us, and we have no control over, or responsibility for, their information, products or activities.
    2. In addition, our privacy practices may differ from those of these other websites. If you provide Personal Information at one of those websites, you are subject to the privacy policy of the operator of that website, not our Privacy Policy. Please make sure you understand the other website’s privacy policy before providing Personal Information.
  9. Social Networking Services
    The Website may integrate with social networking services. We do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Website, we are doing so merely as an accommodation and, like you, are relying upon those third party services to operate properly and fairly.

    You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of your Personal Information, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties.
  10. Opt-Out
    You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mails from us you may click on the “unsubscribe” link at the bottom of any email communication sent by us. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

    If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. Further information on cookies is available at www.allaboutcookies.org. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website or some of its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve information that can identify you from your device without your knowledge.
  11. Rights to Your Information
    If you reside in California, under CCPA or applicable law, you have specific rights regarding your Personal Information. This section describes the rights that you have under CCPA, or other state laws as applicable, and explains how to exercise those rights.

    *Right to Know About Personal Information Collected, Disclosed or Sold. You have the right to request that we disclose certain information to you about our collection, use, disclosure or sale of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see “Exercising Access, and Deletion Rights” below), and subject to certain limitations that we describe below, we will disclose such information to you. You have the right to request any or all of the following:
    • The categories of Personal Information we collected about you.
    • The categories of sources from which the Personal Information is collected.
    • Our business or commercial purpose for collecting or selling that Personal Information.
    • The categories of third parties with whom we share that Personal Information.
    • The specific pieces of Personal Information we collected about you.
    * Right to Request Deletion. You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see “Exercising Access, and Deletion Rights” below), we will delete (and direct our service providers to delete) your Personal Information from our records. However, we may retain Personal Information that has been de-identified or aggregated. Furthermore, we may deny your deletion request if retaining the information is necessary for us or our service provider(s) in order to perform certain actions set forth under CCPA, such as detecting security incidents and protecting against fraud or illegal activity.

    *Exercising Access and Deletion Rights. To exercise the access and deletion rights described above, please submit a request to us by:
    Emailing us at privacy@pockethose.com

    Only you, or a person or business entity registered with the California Secretary of State that you authorize to act on your behalf (an “authorized agent”), may make the requests set forth above. You may also make a request on behalf of your minor child.

    The request should include your contact information and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. In addition, you should provide sufficient information (including your full name, address, phone number, email address, order date, order number, product ordered) that allows us to reasonably verify that you are the person about whom we collected the personal information or an authorized representative.

    We will respond to consumer requests in a reasonably timely manner. If we require extra time to respond, we will inform you of the reason and extension period in writing.

    In order to protect the security of your Personal Information, we will not honor a request if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. The method used to verify your identity will vary depending on the nature of the request. Generally speaking, verification will be performed by matching the identifying information provided by you to the Personal Information that we already have.

    Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. We are not obligated to provide the information set forth above under “Right to Know About Personal Information Collected, Disclosed or Sold” more than twice in a 12-month period.

    We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

    *Personal Information Sales Opt-Out and Opt-In Rights. You have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is at least 13 and less than 16 years of age, or the parent or guardian of a consumer less than 13 years of age.

    To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page: Do Not Sell My Personal Information

    Alternatively, you may submit an opt-out request by emailing us at privacy@pockethose.com. *Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights, including, but not limited to, by:
    • Denying you goods or services.
    • Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
    • Providing you a different level or quality of goods or services.
    • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
  12. “Spoofing” And “Phishing”
    A common Internet scam is known as “spoofing” or “phishing.” This occurs when you receive an email from what appears to be a legitimate source requesting Personal Information from you. Please be aware that we will not send you any emails requesting you to verify credit card, bank information, or any other Personal Information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email.
  13. Children and Privacy
    The Website is not meant for children, and we will not knowingly collect any Personal Information from children under the age of 13 without verified parental consent. We will remove from our files any Personal Information of anyone we discover to be under 13 years old. Our online contests or sweepstakes are restricted to entrants who are at least 18 years old. We are concerned about the safety of children when they use the Internet, and we understand that children may not understand all the provisions of our Privacy Policy or make informed decisions about the choices that are made available to adult users of the Website.
  14. Your California Privacy Rights
    Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of Personal Information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Pocket Hose, 79 Two Bridges Road Fairfield, NJ 07004. Please allow 30 days for a response.
  15. Disclosure for Legal Purposes
    You hereby authorize us to disclose any of your Personal Information pursuant to judicial and administrative proceedings and to law enforcement or government agencies if we believe the disclosure is necessary or appropriate. You also authorize us to disclose Personal Information if we believe the disclosure is necessary or appropriate in the event of an investigation of improper or illegal conduct in connection with the Website, such as fraud, misrepresentation, intellectual property infringement, or other activity that may put us at risk for liability.
  16. Non-Confidential Information
    We do not want you to send to us any confidential or proprietary information through email or otherwise. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting the same to us, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute the information for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
  17. Assignment
    We may freely assign this Privacy Policy or any of our rights and/or obligations hereunder.
  18. Contact
    If you have any questions about your privacy or security at the Website, please write to Pocket Hose, 79 Two Bridges Road Fairfield, NJ 07004 and include your name, address and email address in the message. If you do not receive a response from us within 30 days, please send us another letter as your original correspondence may not have been received.
  1. Introduction
    Thank you for visiting PocketHose.com. Please read these Terms of Service and our Privacy Policy carefully, as you must agree to both documents in order to use our Service.
  2. Definitions
    Throughout this Agreement, we may use certain words or phrases, and it is important that you understand the meaning of them. The list is not all-encompassing and no definition should be considered binding to the point that it renders this Agreement nonsensical:
    • “Agreement” refers to these Terms of Service;
    • “Pocket Hose” refers to our company, known as “PocketHose.com”; our Site; our Service; or a combination of all or some of the preceding definitions, depending on the context in which the word is used;
    • “Service” refers to the services that we provide through our Site, including our Site itself;
    • “Site” refers to our website, www.pockethose.com;
    • “User” refers to anyone who uses our Service, including general visitors to our Site;
    • “You” refers to you, the person who is entering into this Agreement with Pocket Hose.
  3. What Pocket Hose Offers
    Pocket Hose is a consumer e-commerce website for innovative or hard-to-find products that solve everyday problems. There’s a product here for just about everyone and we welcome all consumers to browse and visit us daily for the new additions to Pocket Hose selection.
  4. Eligibility
    In order to use our Service, you must meet a number of conditions, including but not limited to:
    • You must not be in violation of any embargoes, export controls, or other laws of the United States or other countries having jurisdiction over this Agreement, Pocket Hose, and yourself. For example, if the Office of Foreign Assets Control prohibits conducting financial transactions with nationals, residents, or banks of your country, you must not use our Service.
    • You must be the minimum age required to enter into a contract in the area in which you reside, and, in any event, must not be less than 18 years of age.
    • You must provide us with personal information, payment information, and other information that we deem necessary to provide you with our Service.
  5. Rules of Use
    You must not:
    • Violate the laws of the United States, its states, or any foreign political entity having jurisdiction over this Agreement, whether or not the foreign political entity is a country or a subdivision (such as a state or province) or municipality (such as a city, town, county, or region) of a foreign country.
    • Post or send anything violent, threatening, pornographic, racist, hateful, or otherwise objectionable according to the opinion of Pocket Hose.
    • Infringe on anyone’s intellectual property rights, defame anyone, impersonate anyone, or otherwise violate the rights of a third party.
    • Hack, crack, phish, SQL inject, or otherwise compromise the security or integrity of the Pocket Hose Site, Service, or its Users’ computers.
    • Do anything else which could bring Pocket Hose into disrepute or violate the rights of any person.
  6. Payment, Refunds, and Pricing
    Payment can be made by means of Visa, MasterCard, Discover Card, American Express, or PayPal. Unless otherwise stated, all prices are listed in United States dollars.

    Our Guarantee
    Thank you for shopping PocketHose.com. We believe in 100% customer satisfaction. Therefore, we will accommodate an exchange or refund of your purchase price (excluding discounts and shipping and handling charges). To conduct such an exchange or receive a refund, items must be returned to Pocket Hose in their original condition, within 30 days of receiving them. Refunds are issued using the same method of payment you used for the order. Products returned in original condition after 30 days of the receipt date will be issued a merchandise credit, equal to the original purchase price (excluding discounts, and shipping and handling charges) and may be used towards a future purchase at Pockethose.com.

    Return Information
    We are confident that the value and quality of our merchandise will meet, if not exceed, your expectations. If you are not completely satisfied within 30 days of your purchase, we promise a full merchandise refund, credit or exchange (shipping & handling charges are not refundable). Return labels are available at a cost of $9.99 (deducted from your refund), or you may choose a shipping service. We suggest a ground method that can be tracked (e.g., UPS ground/FedEx Ground/USPS Priority mail). To secure a return label, simply visit www.Pockethose.com and log into the “‘My Account” section. Select “My Orders” and use the “Return Label” link to view and print your return label.

    Exceptions to Return Policy
    Please do not return Intimate Apparel for a refund due to health and sanitary reasons. We will replace at no cost, any such item received in a defective state (i.e. ripped, torn, or broken).

    Consumable items (products that can be diminished or used up) are not returnable once they are opened. However, we will accept a return for any unused and unopened consumable item.

    DVDs and software products may only be exchanged in the event of a manufacturing defect.

    All returns must be in their original packaging along with all accessories, parts, and instruction manuals that were shipped with your original order. Our 30-day return policy starts from the day your order is received. The return package must be postmarked within 30 days of the date your order was delivered (regardless of what date the product was first used).

    Returns not meeting our return requirements may result in the loss of a refund or replacement. Such a return also will not be sent back to you.

    Refund Policy
    Once your return is received at the warehouse, it will be processed within up to 5 business days. Pocket Hose will not be responsible for loss or damage of return shipments. A refund will be issued to your original method of payment for the full purchase price, excluding shipping and handling and any separate fees. Refunds typically reflect in your account within 3-5 business days of receiving your returned item.

    Returns not meeting our return requirements may result the loss of a refund or replacement. Such a return also will not be sent back to you.

    Additional Terms
    Additional terms surrounding payments, pricing, and refunds may be published on our Site and are hereby incorporated into this Agreement by reference.
  7. Back Orders
    We will notify you of the expected ship date based on your chosen delivery service.
  8. Canceled Orders
    To change or cancel an order, please contact Pocket Hose customer support toll-free at 1-800-887-2717.

    For your convenience, hours are Monday thru Friday from 7:00 am to 12:00 am (EST) and Saturday thru Sunday 8:00 am to 8:00 pm (EST). Orders may be cancelled provided they are not being packaged for shipping or are in a shipped status.
  9. Shipping
    In order to qualify for free shipping, you must place at least $50 worth of products in your Shopping Cart, ship to a single address in the 48 contiguous United States and select our Value Shipping Option.

    Your order’s expected delivery date will be within 7 business days of placing your order. This applies only to orders of qualifying merchandise, excluding gift certificates and taxes. This offer excludes shipping to Alaska, Hawaii, US Territories, Canada, PO boxes, AFOs, APOs & FPOs.

    Certain heavy or oversize items may require additional shipping charges. Our Free Shipping offer is subject to change or end without notice.

    In-stock orders placed by 2:00 PM ET (Mon – Fri) will ship the same day. In stock orders placed after 2:00 PM ET (Mon – Fri) will ship the next business day.

    Our Standard Shipping charge is a flat fee of $5.99 and is applied to orders under $50. Your order’s expected delivery date will be within 7 business days of placing your order.

    Rush Shipping is $19.99 and is applied to all orders under $50. Your order’s expected delivery date will be within 3 business days of placing your order.

    Next Day Shipping is $29.99 and is applied to all orders under $50. Your order’s expected delivery will be the next business day after placing your order.

    Guaranteed delivery times are only for in-stock merchandise purchased with a credit card authorization.

    Pre-orders or backorders will ship as soon as product is available. You will not be billed for any order until it has shipped.

    For New Jersey and California residents, sales tax applies.

    A $10 shipping surcharge will be added to all orders shipped outside the 48 contiguous Unites States regardless of the Shipping Option chosen.

    For Canadian residents, provincial and federal sales taxes, or a Harmonized Sales Tax, as is applicable, will be charged. In placing an order with Pocket Hose and paying the amounts charged, you authorize Pocket Hose to contract with logistics providers to act as your agent in the shipment and importation of your order into Canada and, as part of your payment, to provide Pocket Hose with funds to facilitate the payment of applicable customs duties, brokerage fees, and PST/GST/HST on your behalf. Transfer of title and delivery of the merchandise ordered shall be freight on board, Pocket Hose’s warehouse in the USA.
  10. Chargebacks and PayPal Disputes
    Where a User conducts a chargeback or PayPal dispute against Pocket Hose, such User shall be liable to Pocket Hose for the full amount of the chargeback or PayPal dispute, as well as any reasonable attorneys’ fees, collection agency fees, court costs, disbursements, and other expenses incurred by Pocket Hose in the enforcement of its rights under this section.
  11. Our Copyright
    You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on the Site without receiving our prior written permission.
  12. Your Copyright
    Pocket Hose must be assured that it has the right to use the content that is posted to its Site by its Users. Such content may include, but is not limited to, photographs, videos, text, audio, and other materials. Whenever submitting content to our Site, you agree that you are granting us a non-exclusive, universal, perpetual, irrevocable, sublicensable, commercial and non-commercial right to use, distribute, sell, publish, and otherwise make use of the content that you submit to us. You warrant to us that you have the right to grant us this right over the content, and that you will indemnify us for any loss resulting from a breach of this warranty and defend us against claims regarding the same.
  13. Trademarks
    “Pocket Hose” is a trademark used by us, Pockethose.com, to uniquely identify our Site, Service, and business. You agree not to use this phrase anywhere without our prior written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our Site or its design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph, including starting your own competing website or business.
  14. Revocation of Consent
    We may revoke our consent for your use of our intellectual property, or any other permission granted to you under this Agreement, at any time. You agree that if we so request, you must take immediate action to remove any usage of our intellectual property that you may have engaged in, even if it would cause a loss to you.
  15. Copyright & Trademark Infringement
    We take copyright infringement very seriously, and we have registered a Copyright Agent with the United States Copyright Office, which limits our liability under the Digital Millennium Copyright Act. If you believe that your copyright has been infringed, please send us a message which contains:
    • Your name.
    • The name of the party whose copyright has been infringed, if different from your name.
    • The name and description of the work that is being infringed.
    • The location on our website of the infringing copy.
    • A statement that you have a good faith belief that use of the copyrighted work described above is not authorized by the copyright owner (or by a third party who is legally entitled to do so on behalf of the copyright owner) and is not otherwise permitted by law.
    • A statement that you swear, under penalty of perjury, that the information contained in this notification is accurate and that you are the copyright owner or have an exclusive right in law to bring infringement proceedings with respect to its use.
    You must sign this notification electronically and send it to our Copyright Agent at info@Pockethose.com

    Although U.S. law does not provide for a similar procedure for trademark infringement, we recommend that you send us similar information to that above in regards to any allegation of trademark infringement, and we will address it as soon as practicable.
  16. Communications Decency Act
    Similar to the DMCA provisions above, United States law—specifically Section 230 of the Communications Decency Act—creates a defense for us for the actions of third parties in regards to any defamatory content posted on our Site. Although we are not liable for defamatory words posted on our website by our Users even if given notice, we do prohibit defamation under this Agreement and we may, if we believe the situation warrants it, take action against the offending User. Please notify us at info@Pockethose.com if any of our Users have posted anything that you believe is defamatory.
  17. Representations & Warranties





    For Jurisdictions that do not allow us to limit our liability: Notwithstanding any provision of these Terms, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (a) death or personal injury caused by its negligence or that of any of its officers, employees or agents; or (b) fraudulent misrepresentation; or (c) any liability which it is not lawful to exclude either now or in the future.

  18. Indemnity
    You agree to indemnify and hold us harmless for any claims by you or any third party which may arise from or relate to this Agreement or the provision of our service to you, including any damages caused by your use of our Site or acceptance of the offers contained on it. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim, and you shall be liable for the damages as though we had proceeded with a trial.
  19. Choice of Law
    This Agreement shall be governed by the laws in force in the State of New Jersey. The offer and acceptance of this contract are deemed to have occurred in the State of New Jersey.
  20. Forum of Dispute
    You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in the State of New Jersey. Specifically, where the subject matter of a dispute is eligible for it, you agree that any disputes shall be heard solely within the lowest civil court of competent jurisdiction in the State of New Jersey (“Small Claims Court”).

    If a dispute claims multiple claims and one or more of those claims would be eligible to be heard by the Small Claims Court, you agree not to bring the other claims against us and to instead proceed within the Small Claims Court.

    If you would be entitled in a dispute to an amount exceeding the monetary jurisdiction of the Small Claims Court, you agree to waive your right to collect any damages in excess of the monetary jurisdiction and instead still bring your claim within the Small Claims Court.

    You agree that if a dispute is eligible to be heard in Small Claims Court but you would be entitled to an additional or alternative remedy in a higher court, such as injunctive relief, you will waive your right to that remedy and still bring the dispute within the Small Claims Court.

    If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so.

    You agree that the unsuccessful party in any dispute arising from or relating to this Agreement will be responsible for the reimbursement of the successful party’s reasonable attorneys’ fees, court costs, and disbursements.
  21. Force Majeure
    You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.
  22. Severability
    In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.

    If two or more provisions of this Agreement are deemed to conflict with each other’s operation, Pocket Hose shall have the sole right to elect which provision remains in force.
  23. Non-Waiver
    Pocket Hose reserves all rights afforded to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
  24. Termination & Cancellation
    We may terminate your access to our Site and Service at our discretion without explanation, though we will strive to provide a timely explanation in most cases. Our liability for refunding you, if you have paid anything to us, will be limited to the amount you paid for goods or services which have not yet been and will not be delivered, except in cases where the termination or cancellation was due to your breach of this Agreement, in which case you agree that we are not required to provide any refund or other compensation whatsoever.

    Under no circumstances, including termination or cancellation of our Service to you, will we be liable for any losses related to actions of other Users.
  25. Assignment of Rights
    You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.
  26. Amendments
    We may amend this Agreement from time to time. When we amend this Agreement, we will update this page accordingly. You must read this page each time that you access our Service, and your continued use of our Service shall constitute your acceptance of any such amendments.
  27. California Users and Residents
    Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Pocket Hose must be addressed to our agent for notice and sent via certified mail to that agent. For our agent’s most current contact information, please send a request to info@Pockethose.com.

    Lastly, California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Last Modified: June 22, 2021
Patent Notification The following products are protected by U.S. patents assigned to Telebrands Corp. and use virtual patent marking. This website is provided to satisfy the virtual patent marking provisions of various jurisdictions including the virtual patent marking provisions of the America Invents Act, 35 U.S.C. § 287(a). Foreign patents not listed here may also apply. Products that are protected by U.S. patents, but which are not virtually marked, may not appear on this list.

All versions of the POCKET HOSE family of products (including COPPER BULLET, SILVER BULLET, TOP BRASS BULLET, DURA-RIB BULLET, BULLET, BUNGEE, TOP BRASS, TOP BRASS II, DURA-RIB, DURA-RIB II, ULTRA, ULTRA II, and POCKET HOSE (Original)) are covered by the following U.S. patents:
  • 10,890,278
  • 10,174,870
  • 9,841,127
  • 9,581,272
  • 9,279,525
  • 8,757,213
  • 8,479,776
  • 8,291,942
  • 8,291,941
The DURA-RIB, DURA-RIB II, TOP BRASS, TOP BRASS II, and TOP BRASS BULLET are also covered by the following U.S. patent:
  • 9,707,194
The TOP BRASS II, TOP BRASS BULLET, and SILVER BULLET are also covered by the following U.S. patent:
  • D833,585
The POCKET HOSE (Original) and POCKET HOSE ULTRA are also covered by the following U.S. patents:
  • D834,688
  • D833,586
  • D760,363
  • D731,032
  • D724,186
  • D719,244
The BUNGEE, BULLET, and DURA-RIB BULLET are also covered by the following U.S. patents:
  • D834,688
  • D832,984
The ULTRA II and DURA-RIB are also covered by the following U.S. patents:
  • D834,688
  • D832,984
  • D760,363
  • D724,186
The DURA-RIB II is also covered by the following U.S. patents:
  • D834,688
  • D832,984
  • D724,186
The TOP BRASS is also covered by the following U.S. patent:
  • D724,186